Welcome to Cigar World Shop’s FAQ section. Here we address common inquiries from our discerning clientele of cigar aficionados. Should you require further assistance, our knowledgeable team is always available at [email protected].
About Our Products
What types of cigars do you specialize in?
We curate an exceptional selection of premium cigars, with particular emphasis on rare Cuban cigars from legendary houses like Cohiba and Montecristo. Our collection includes Bolivar, Cuaba, and exclusive samplers for the adventurous palate, along with Cuban mini, club, and purito cigars for shorter smoking experiences.
How do you ensure the quality of your cigars during storage?
All our cigars are stored in climate-controlled humidors at optimal humidity levels. We offer premium humidors and accessories to help you maintain these conditions at home, including electric humidifiers and cedar-lined cases.
Do you offer cigar-related accessories and gifts?
Indeed. Our selection includes handcrafted accessories to elevate your smoking ritual: from cigar cutters and lighters to elegant ashtrays, decanters, and silver gifts. We also offer thoughtfully curated Christmas cigar gift sets and cigar books for the literary enthusiast.
Ordering & Account Information
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. All transactions are processed through secure encrypted channels to protect your information.
Can I create an account to track my orders?
While we currently process orders without mandatory account creation, you’ll receive detailed tracking information via email. For frequent purchasers, we recommend saving your contact details during checkout for faster processing.
How can I modify or cancel my order?
Orders can typically be modified within 2 hours of placement. Please contact us immediately at [email protected] with your order number. Once your order enters the verification phase (after 1 business day), changes cannot be accommodated due to our meticulous quality control process.
Shipping & Delivery
What are my shipping options?
We offer two premium shipping methods:
1. Standard Priority Shipping ($12.95 via DHL/FedEx): 10-15 business days with door-to-door tracking
2. Complimentary Premium Shipping (free for orders over $50 via EMS): 15-25 business days with discreet packaging
1. Standard Priority Shipping ($12.95 via DHL/FedEx): 10-15 business days with door-to-door tracking
2. Complimentary Premium Shipping (free for orders over $50 via EMS): 15-25 business days with discreet packaging
Do you ship worldwide?
We proudly serve cigar enthusiasts globally, excluding select regions in Asia and remote areas due to customs restrictions. All shipments are carefully packaged in humidity-controlled containers to preserve your cigars’ condition.
How long does order processing take?
Each order receives our meticulous attention:
– Day 1: Verification by our cigar specialists
– Day 2: Hand-selection from climate-controlled inventory and packaging
You’ll receive tracking information upon dispatch. For time-sensitive gifts, we recommend ordering at least 3 weeks in advance.
– Day 1: Verification by our cigar specialists
– Day 2: Hand-selection from climate-controlled inventory and packaging
You’ll receive tracking information upon dispatch. For time-sensitive gifts, we recommend ordering at least 3 weeks in advance.
Returns & Guarantees
What is your return policy?
We stand behind our products with a 15-day satisfaction guarantee from delivery date. Returns must be initiated within this period for:
– Damaged or incorrect items (free return shipping)
– Unopened products in original condition (customer bears return shipping)
Please contact our specialists for authorization before returning.
– Damaged or incorrect items (free return shipping)
– Unopened products in original condition (customer bears return shipping)
Please contact our specialists for authorization before returning.
What if my cigars arrive damaged or over-dried?
Though rare due to our specialized packaging, should this occur, please photograph the items in their received condition and contact us immediately. We’ll arrange for replacement or refund, including complimentary return shipping if applicable.
Can I return opened cigar boxes or sampled products?
For health and quality reasons, we cannot accept returns on opened tobacco products. Exceptions are made only for items damaged during shipping or incorrect shipments from our end.
Additional Services
Do you offer gift wrapping or personalized notes?
All orders are packaged with understated elegance suitable for gifting. While we don’t offer traditional wrapping, you may request a discreet handwritten note with your message during checkout.
Can you assist with selecting cigars for special occasions?
Our cigar specialists would be delighted to guide you. Email us with details about the recipient’s preferences and the occasion, and we’ll recommend suitable options from our premium selection.
Do you ship to PO boxes or military addresses?
We can ship to PO boxes via our EMS service. For APO/FPO addresses, please contact us beforehand as certain cigar shipments may be restricted to military locations.
The Cigar World Shop team remains at your service for any inquiries not covered here. Since our founding, we’ve been committed to delivering not just premium cigars, but an entire tradition of craftsmanship and passion. We appreciate your trust in our services.