Term and Conditions

Last Updated: [Insert Date]

Welcome to Cigar World Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.uscigarsplendor.com and all purchases made through our platform. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for adults aged 21 or older. By using our site, you confirm you meet this age requirement.

1.2 Intellectual Property Rights

All content on this website, including text, images, logos, and product descriptions, is the exclusive property of Cigar World Shop and protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take great care to accurately describe our premium cigar products and accessories, including:

• Bolivar, Cohiba, and Cuaba Cigars
• Cigar Humidors and Accessories
• Cigar Lighters, Cutters & Holders
• Decanters & Silver Gifts
• Cuban Coffee and related products

However, slight variations in color or appearance may occur due to photographic lighting or individual monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Geographic Restrictions

Due to international tobacco regulations, we cannot ship to certain Asian countries and remote regions. Customers are responsible for understanding their local import laws regarding tobacco products.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with details of your purchase.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely, and we do not store your complete payment information on our servers.

3.3 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, though this will not affect orders already placed.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
• Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

4.2 Delivery Times

Delivery times are estimates and may vary during peak seasons or due to circumstances beyond our control. We are not responsible for delays caused by customs clearance or other third-party services.

4.3 International Customers

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our prices or shipping costs.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of delivery for most products, provided they are:

• In original, unopened packaging
• In saleable condition (undamaged and unaltered)
• Accompanied by proof of purchase

5.2 Non-Returnable Items

To preserve product integrity and comply with regulations, the following cannot be returned:

• Opened cigar products (including Cuban Cigars, Cohiba Cigars, Cuaba Cigars, and all other cigar varieties)
• Used cigar accessories (Cigar Lighters, Cutters & Holders, Electric Humidor Humidifiers)
• Personalized or engraved items from our Decanters & Silver Gifts collection
• Digital products (Cigar Books in electronic format)

5.3 Return Process

To initiate a return:

1. Contact our concierge team at [email protected] within 15 days of delivery
2. Receive Return Authorization with instructions
3. Package items securely in original packaging
4. Ship to: Cigar World Shop Returns, 1867 Ripple Street, Caro, MI 48723, United States

Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.4 Refunds

Refunds will be processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable except in cases of incorrect or damaged items.

6. Customer Responsibilities

6.1 Accurate Information

Customers must provide accurate and complete information when placing orders, including:

• Correct shipping address
• Valid payment details
• Contact information

6.2 Age Verification

By purchasing from our site, you confirm you are at least 21 years old. We may request age verification for certain orders.

6.3 Compliance with Laws

Customers are responsible for complying with all local laws regarding the purchase, possession, and use of tobacco products.

7. Limitations of Liability

Cigar World Shop shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use
• Shipping delays beyond our reasonable control
• Product misuse or improper storage by the customer
• Any health effects related to tobacco product consumption

Our total liability for any claim related to our products or services shall not exceed the purchase price of the relevant products.

8. Privacy Policy

Our Privacy Policy, which explains how we collect and use your personal information, is incorporated into these Terms by reference.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, USA, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms or our products, please contact:

Cigar World Shop
1867 Ripple Street, Caro, MI 48723, United States
Email: [email protected]
Phone: [Insert Phone Number]
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST